At The Cultured Canine Pawtique, we want every customer to be satisfied with their purchase. Due to the nature of our products, we have different refund policies for handmade items and curated apparel items.
Please read the guidelines below to understand our policies:
Handmade Items
At The Cultured Canine Pawtique, each handmade item is crafted with care and attention to detail. As such, we do not accept returns, exchanges, or refunds for handmade products.
However, we stand behind the quality of every item we create and want you to love your order. Please note the following:
> Handmade items may have slight variations in patterns, coloration, stitching, and texture. These characteristics are natural and part of the handmade process.
> All measurements are approximate, as each piece is cut by hand. We recommend sizing up if you are uncertain about sizing.
If your item does not meet your expectations or you need to exchange it for a different size or style, please contact us within 48 hours of receiving your order. We will do our best to accommodate your request.
Contact Us:
Email: bark@culturedcaninepawtique.com
Curated Apparel Items (Third-Party Products)
For curated apparel items, which are ordered directly from third-party manufacturers, our return and refund policy is as follows:
> Returns or exchanges are accepted within 7 days of receiving your order for items that are unworn, unused, and in their original packaging.
> Shipping fees for returns or exchanges are the responsibility of the customer, unless the item is defective or incorrect.
> Refunds will only be issued once the returned item has been inspected and approved. Please note that shipping costs are non-refundable.
To Start a Return or Exchange:
Contact us at bark@culturedcaninepawtique.com with your order number and details about the item you wish to return or exchange.